Terms of service

Effective Date: October 8, 2026

These Terms of Service apply to the use of Pollypound.com and purchases made through the Pollypound online store.

By browsing, using, or purchasing through our website, you agree to these Terms and other policies published on Pollypound.com.

1. Website Access and Use

Pollypound.com is intended for lawful shopping and informational purposes.

You must not:

  • Conduct fraudulent transactions

  • Use unauthorized payment information

  • Attempt unauthorized system access

  • Interfere with website security

  • Introduce malicious software

  • Disrupt store functionality

  • Misuse personal information

  • Impersonate another person

  • Use the website for unlawful purposes

We may restrict access or transactions when suspicious, harmful, or fraudulent activity is detected.

2. Customer Order Details

Customers are responsible for reviewing all information entered during checkout.

Please verify:

  • Product

  • Size

  • Color

  • Quantity

  • Customer name

  • Email address

  • Shipping address

  • Billing details

  • Shipping method

  • Final order amount

Errors in customer-provided information may affect fulfillment or delivery.

3. Product Presentation

We aim to provide useful and accurate product information.

However, actual products may vary slightly from online images due to:

  • Photography

  • Lighting

  • Screen settings

  • Device displays

  • Material variation

  • Production differences

  • Manufacturing updates

4. Size Information

Sizing charts and measurements are provided as general guidance.

Actual fit may vary according to:

  • Foot shape

  • Product construction

  • Personal fit preference

  • Manufacturing tolerances

Customers should review available sizing information before purchasing.

5. Inventory Availability

Products, sizes, colors, and quantities are subject to availability.

We may:

  • Add products

  • Remove products

  • Update variations

  • Restock merchandise

  • Modify descriptions

  • Discontinue styles

without advance notice.

6. Submitting an Order

Submitting an order constitutes a request to purchase selected merchandise.

An automated order confirmation means that the order information was received.

It does not necessarily guarantee final acceptance or shipment.

7. Order Review

We may review, limit, refuse, or cancel transactions for legitimate reasons including:

  • Inventory shortages

  • Payment authorization issues

  • Suspected fraud

  • Duplicate transactions

  • Pricing errors

  • Listing errors

  • Technical problems

  • Incomplete customer information

  • Violation of store policies

If payment has already been collected for an order that is canceled, the applicable amount will be returned to the original payment method.

8. Prices

Prices displayed on Pollypound.com may change before an order is completed.

The price shown at successful checkout will generally apply unless an obvious technical, administrative, or pricing error exists.

9. Discounts and Promotions

Promotions may be subject to individual conditions.

A promotion may:

  • Require a minimum order

  • Apply only to selected merchandise

  • Expire on a specific date

  • Be limited in use

  • Exclude other discounts

Unless specifically stated otherwise, discounts generally cannot be added after checkout has been completed.

10. Website Information Errors

Although we aim to maintain accurate information, occasional errors may occur involving:

  • Product descriptions

  • Images

  • Prices

  • Availability

  • Promotions

  • Shipping details

We reserve the right to correct obvious errors and take reasonable action regarding affected orders.

11. Payment Authorization

By providing payment information, you confirm that:

  • The information is accurate

  • You are authorized to use the selected payment method

  • The transaction is legitimate

  • You authorize the applicable charge

Payment providers may perform independent authorization or fraud-prevention checks.

12. Shipping Terms

Order processing, shipping rates, free-shipping qualification, tracking, and delivery estimates are described in our Shipping Policy.

Unless explicitly guaranteed, shipping times are estimates.

13. Returns and Refunds

Return eligibility and refund procedures are governed by our Refund & Return Policy.

Customers should receive the applicable return instructions before mailing merchandise back.

14. Intellectual Property

Content available on Pollypound.com may include:

  • Branding

  • Logos

  • Written copy

  • Product descriptions

  • Images

  • Graphics

  • Promotional material

  • Website design elements

Such content may belong to Pollypound or be used with appropriate authorization.

Unauthorized copying, reproduction, modification, redistribution, or commercial use is prohibited.

15. Customer Submissions

Where available, customers may submit reviews, photographs, comments, or suggestions.

By submitting content, you confirm that:

  • You have the right to provide it

  • It does not infringe another person's rights

  • It is not knowingly false

  • It does not contain unlawful material

  • It does not contain malicious software

We may moderate or remove content where reasonably appropriate.

16. Third-Party Providers

Pollypound.com may use third-party providers for services including:

  • Hosting

  • Checkout

  • Payment processing

  • Fraud prevention

  • Analytics

  • Marketing

  • Fulfillment

  • Shipping

These providers may maintain independent terms and privacy policies.

17. External Websites

Our store may contain links to independently operated websites.

Pollypound does not control and is not responsible for the products, content, policies, security, or availability of third-party websites.

18. Website Availability

We aim to maintain reliable website access but cannot guarantee uninterrupted operation.

Temporary interruptions may occur because of:

  • Maintenance

  • Technical problems

  • Software updates

  • Security procedures

  • Hosting interruptions

  • Network problems

19. Appropriate Product Care

Customers are responsible for using and maintaining purchased products appropriately.

Normal wear, accidental damage, misuse, improper cleaning, unsuitable storage, or customer modifications are not automatically considered manufacturing defects.

20. Consumer Protections

Nothing in these Terms is intended to remove consumer rights that cannot legally be waived.

Mandatory protections under applicable law will continue to apply.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Pollypound will not be responsible for indirect, incidental, special, or consequential losses resulting from use of our website, products, or services.

Any liability that cannot legally be excluded remains subject to applicable legal requirements.

22. Severability

If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply.

23. Changes to These Terms

We may update these Terms when our services, operations, policies, products, or legal obligations change.

The current version will be published on Pollypound.com.

Continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by law.

24. Contact

For questions about these Terms:

Email: Pollypound@gmail.com
Store Name: Pollypound
Website: Pollypound.com