Contact information
We are here to help with questions before or after your purchase.
Customer Care
Email: Pollypound@gmail.com
Store Name: Pollypound
Website: Pollypound.com
You may contact us regarding:
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Product details
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Sizing and fit
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Order confirmation
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Payment questions
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Shipping methods
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Tracking information
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Address corrections
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Delivery concerns
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Returns
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Refunds
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Damaged products
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Incorrect products
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General customer service
Contacting Us About an Order
To help us identify your purchase efficiently, please include:
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Your order number
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Your full name
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The email address used during checkout
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A short description of your request
For damaged, defective, or incorrect products, please attach clear photos whenever possible.
Response Schedule
Customer service inquiries are generally reviewed during business days.
Messages received on weekends or public holidays may be handled on the next available business day.
During sales events or periods of unusually high order volume, responses may take additional time.