This Shipping Policy explains processing times, delivery methods, shipping fees, and estimated transit times for orders placed through Pollypound.com.
1. Processing Before Shipment
Orders normally require 1–3 business days for preparation.
Weekends are not included in processing time.
Processing may include:
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Reviewing order information
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Payment verification
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Preparing merchandise
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Packaging
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Creating shipping documents
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Transferring the parcel to a shipping provider
Public holidays and unusually high order volume may occasionally affect processing.
2. Delivery Options
Standard Shipping
Cost: $5.95
Estimated transit time:
15–25 business days
Expedited Shipping
Cost: $9.95
Estimated transit time:
12–15 business days
Free Standard Shipping
Orders totaling $45 or more qualify for:
FREE Standard Shipping
when eligibility requirements are met during checkout.
3. Free Shipping Qualification
Free shipping applies to qualifying orders of $45+ using Standard Shipping.
Expedited Shipping remains $9.95 unless another promotion specifically states otherwise.
Discounts, credits, or other checkout adjustments may affect whether the final qualifying order value reaches $45.
4. Processing and Delivery Are Separate
Order processing and shipping transit are calculated separately.
A Standard Shipping order may require:
1–3 business days processing + approximately 15–25 business days transit
An Expedited Shipping order may require:
1–3 business days processing + approximately 12–15 business days transit
5. Estimated Arrival
Delivery periods are estimates and do not represent guaranteed arrival dates.
Transit may occasionally be affected by:
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Shipping carrier congestion
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Customs procedures
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Severe weather
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Public holidays
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Seasonal parcel volume
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Transportation disruptions
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Remote delivery destinations
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Incorrect address details
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Local delivery delays
6. Shipment Notifications
When an order is transferred for shipment, customers may receive a shipping confirmation.
Tracking information will be included when available.
The carrier may require several days before the first tracking scan appears.
7. Tracking Gaps
Tracking information may temporarily remain unchanged while the parcel:
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Moves between sorting facilities
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Transfers between shipping providers
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Passes through customs
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Waits for a local carrier scan
A short gap in tracking information does not necessarily indicate that the package is lost.
8. Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Please check:
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Recipient name
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Street address
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Apartment or unit number
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City
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State or province
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ZIP or postal code
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Country
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Contact information when required
Incorrect or incomplete details may cause delays, failed delivery, or return of the package.
9. Address Changes
If you notice an address error after completing checkout, contact:
immediately.
We will attempt to assist before fulfillment progresses.
Address changes cannot be guaranteed after processing or shipment has begun.
10. Split Shipments
Some purchases may be shipped in more than one parcel.
Separate parcels may:
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Have individual tracking numbers
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Use different delivery providers
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Arrive on separate dates
Receiving one package first does not necessarily indicate that the remainder of the order is missing.
11. Delivery Attempts
Depending on the carrier, an unsuccessful delivery may lead to:
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Another delivery attempt
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A pickup notice
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Temporary storage at a local facility
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Customer collection instructions
Customers should follow carrier instructions promptly to prevent the package from being returned.
12. Returned or Refused Shipments
Packages may be returned because of:
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An incorrect address
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An incomplete address
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Failure to collect
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Multiple unsuccessful delivery attempts
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Recipient refusal
Where legally permitted, applicable shipping, handling, carrier, or return costs may be deducted from an otherwise eligible refund.
13. Delivered but Missing
If tracking shows “Delivered” but you cannot locate the parcel, please check:
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Mailbox
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Entrance areas
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Safe delivery locations
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Household members
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Neighbors
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Building reception
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Local delivery provider
If you still need assistance, contact:
14. International Customs
International deliveries may be subject to fees determined by the destination country, such as:
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Import taxes
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Customs duties
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Brokerage fees
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Clearance charges
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Government processing fees
Unless specifically included during checkout, these charges are the responsibility of the recipient.
Customs processing may also extend delivery time.
15. Shipping Support
For delivery or tracking questions:
Email: Pollypound@gmail.com
Store: Pollypound
Website: Pollypound.com
Please include your order number.