PRIVACY POLICY

Effective Date: October 8, 2026

Pollypound values the privacy of customers and visitors using Pollypound.com.

This Privacy Policy explains the types of information we may receive, how that information may be used, and when information may be shared with companies that support our online store.

1. Information Provided by You

When you place an order, communicate with us, or use certain store features, you may provide information including:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Products purchased

  • Size and color selections

  • Order information

  • Transaction information

  • Customer service correspondence

  • Return or refund information

We use this information when reasonably necessary to provide products, complete orders, and respond to customer requests.

2. Information From Website Activity

When you browse Pollypound.com, technical and usage information may be collected automatically.

This may include:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Pages visited

  • Products viewed

  • Shopping cart activity

  • Referring website

  • General website interactions

  • Approximate location derived from technical information

Cookies, pixels, and similar technologies may be used for some of these purposes.

3. How We Use Information

Information may be used to:

  • Receive and process orders

  • Confirm transactions

  • Prepare merchandise

  • Arrange shipment

  • Send order and tracking updates

  • Provide customer support

  • Process eligible returns

  • Issue approved refunds

  • Maintain business records

  • Detect suspicious activity

  • Reduce fraudulent transactions

  • Improve website functionality

  • Understand customer interests

  • Measure marketing performance

  • Send promotional communications where permitted

  • Meet applicable legal or regulatory obligations

4. Payment Services

Payments made through Pollypound.com may be processed by third-party payment providers.

These services may receive information necessary to authorize and complete your transaction.

Pollypound does not directly store complete credit or debit card numbers.

Payment providers maintain their own security, privacy, and processing practices.

5. Service Providers

We may work with third-party companies that assist with:

  • E-commerce technology

  • Website hosting

  • Checkout

  • Payments

  • Fraud prevention

  • Order fulfillment

  • Shipping

  • Customer communication

  • Analytics

  • Marketing

  • Advertising

Information may be shared with these providers when reasonably necessary for them to perform their services.

6. Cookies and Similar Technology

Pollypound.com may use cookies to:

  • Remember cart contents

  • Save website preferences

  • Maintain essential website functions

  • Understand traffic

  • Measure product interest

  • Evaluate advertising

  • Improve the shopping experience

Most browsers allow you to control or remove cookies.

Restricting certain cookies may prevent parts of the website from working as intended.

7. Promotional Communications

If you voluntarily subscribe to marketing messages, you may receive communications concerning:

  • New products

  • Sales

  • Special offers

  • Seasonal promotions

  • Store updates

You can unsubscribe through the unsubscribe option included in applicable messages.

You may also contact:

Pollypound@gmail.com

You may continue receiving transactional communications relating to orders, shipping, refunds, payments, or customer support.

8. Protecting Information

We use reasonable administrative and technical measures intended to protect customer information from unauthorized access, misuse, loss, or disclosure.

No website, internet transmission, or electronic storage method can guarantee complete security.

Customers should also take reasonable precautions to protect their devices and personal information.

9. Information Retention

We may keep customer information for as long as reasonably necessary to:

  • Fulfill purchases

  • Maintain transaction records

  • Provide support

  • Process returns

  • Resolve disputes

  • Prevent fraud

  • Meet accounting, tax, or legal obligations

10. Privacy Rights

Depending on where you live, applicable law may provide rights to:

  • Request access to your personal information

  • Request corrections

  • Request deletion of qualifying information

  • Restrict certain processing

  • Object to certain uses

  • Withdraw consent

  • Opt out of certain marketing or advertising activities

Requests may be submitted to:

Pollypound@gmail.com

We may request reasonable information to verify your identity.

11. External Websites

Pollypound.com may include links to websites operated independently from Pollypound.

Third-party websites maintain their own policies and practices. We are not responsible for websites we do not operate.

12. Children’s Privacy

Pollypound.com is intended for individuals who are legally able to make online purchases.

We do not knowingly collect personal information from children in violation of applicable law.

13. Policy Changes

We may update this Privacy Policy when our business practices, services, technology, or legal obligations change.

The current version will be published on Pollypound.com.

14. Privacy Questions

For privacy-related questions or requests:

Email: Pollypound@gmail.com
Store: Pollypound
Website: Pollypound.com